At IC Works, we are seeing the start of a dramatic shift in how organisations approach their commitments to inclusive communication. We’re increasingly working with clients who want to reach a wider, more diverse audience by moving away from a ‘one-size-fits-all’ approach to making information accessible and turning toward a multi-format strategy.

Most leaders understand the word ‘accessibility’, but far too few have encountered the term Self-Advocacy. Yet, if you want a workplace that is truly efficient, safe, and inclusive, self-advocacy is quite possibly the most important skill your team can possess.

When we talk about accessibility, we often think about ramps or automated captions. But there’s a silent barrier that millions of us face every day. Dyslexia.

In a crisis, information needs to move fast. Whether it’s a public health emergency or a sudden service disruption, the ability to access and act on safety information is not just a convenience - it is a fundamental right.