Communication Accessibility: a Lifeline in a Crisis
In a crisis, information needs to move fast.
Whether it’s a public health emergency or a sudden service disruption, the ability to access and act on safety information is not just a convenience - it is a fundamental right.
But for many people with a disability, however, standard emergency messaging often misses the mark, arriving late, in inaccessible formats, or with language that creates barriers rather than clarity
At IC Works, we know that when information is confusing, independence is the first thing to vanish. And when it’s all designed with everyone in mind, it’s your communication accessibility that empowers us all to stay safe
Why IC Works is the Ideal Crisis Communication Partner
Crisis communication is high-stakes. You need a partner who understands that accessibility isn't just about ticking a box; it’s about ensuring that critical, life-saving information reaches the people who need it most
What makes IC Works ideally suited for this?
Our methodology: our work is co-produced by humans.
While many agencies focus solely on design or formatting, we place experts by experience - adults who live with learning disabilities, autism, and language processing challenges - at the very heart of the design process
We don't just ‘make things easy to read’.
We work with the people who will actually use that information to ensure it works in the real world.
How IC Works Does Things Differently
We don’t believe in the ‘reactive’ approach that leaves accessibility as an afterthought. Here is how our approach stands apart:
EasyRead+ Workshops: We go beyond standard drafting. Our collaborative workshops bring together emergency planners, subject matter experts, and our own experts by experience to co-create information
This ensures that your safety instructions are not just accurate from a policy standpoint, but functional from a user standpoint
A ‘Human Touch’ in Every Format: We specialise in reshaping complex, high-pressure information into formats that actually work
Whether it’s BSL, Braille, Easy Read, or accessible digital content, our work is tested by the very people it is designed to support.
Subject Matter Collaboration: Accessibility specialists are experts in communication, not crisis management.
That is why we bridge the gap, we’re ready to collaborate with doctors, emergency personnel, and service providers to ensure the advice we communicate is as safe as it is clear.
Turning Understanding into Freedom
We know that accessible information is not just an infrastructure issue - it is a communication accessibility issue.
When people know exactly what will happen, they aren't afraid to act; they are empowered to protect themselves and their families.
Transport providers, local authorities, and health services have a responsibility to design for everyone, not just the average user.
If you are ready to stop leaving people behind and start building truly inclusive crisis communications, we are here to help.
Let’s turn understanding into freedom
Get in touch with the IC Works team today to start building your accessible crisis communications strategy.