At IC Works, we are seeing the start of a dramatic shift in how organisations approach their commitments to inclusive communication. We’re increasingly working with clients who want to reach a wider, more diverse audience by moving away from a ‘one-size-fits-all’ approach to making information accessible and turning toward a multi-format strategy.

‘Reasonable adjustments’ is a legal right under disability law - but if the information about them is confusing, hidden or inaccessible, that right becomes much harder, sometimes even impossible to use.