Why Information Accessibility Should Be Part of Every Client Brief

Your clients—especially large firms and institutions—are increasingly expected to meet high standards of accessibility and inclusion.

Some of these expectations are legal obligations, others are reputational risks waiting to happen. But one area that gets consistently overlooked? Information accessibility for people with cognitive challenges.

That’s where you come in

As legal advisers, you're in a unique position to help your clients see the importance of making their communications truly accessible, not just legally compliant, but meaningfully understandable. That includes contracts, customer communications, terms and conditions, user guides, and policy documents. The kinds of materials that, when misunderstood, lead to complaints, service failures, and even litigation.

And that’s where IC Works comes in

We specialise in translating complex, formal documents into formats that work for people who struggle with comprehension, whether due to learning disabilities, language barriers, or cognitive overload.

We use Panels of Experts by Experience, not just checklists and algorithms.

Our Easy Read services don’t just tick a box; they actually work.

You can help your clients get ahead of the curve—not just avoiding risk, but demonstrating leadership in inclusive practice.

And in a world where reputations can shift with a screenshot, that’s no small thing.

So this is the ask: when you're next advising a client on risk, inclusion, or customer experience, raise the issue of information accessibility. Let them know there's a service that can help. And know that by doing so, you're not just helping your client—you’re helping their clients, too.

How We Can Work Together

We’re happy to be introduced as a behind-the-scenes partner or as a direct service provider—whichever fits best with your client relationship.

• Through You: We can support your team in identifying where accessibility improvements could reduce legal, reputational, or service delivery risks, providing materials, training, or even co-branded solutions.

• With Your Client: If preferred, you can refer clients directly to us for a free scoping conversation. We’ll keep you in the loop and position our work as a natural extension of your accessibility guidance.

Either way, we're here to make you look good and your client look even better.

Let’s talk about how we can help you add value to your next client conversation—starting now.