Millions of lives intersect in London every day, as Londoners and visitors find their way around this busy metropolis. For London's authorities and organisations, making information accessible is a fundamental part of connecting with this vibrant, diverse community.

In the heart of London, millions of lives intersect every day, each navigating a unique and bustling urban landscape. For London's authorities and organisations, making information accessible isn’t just a regulatory necessity; it's a fundamental part of connecting with this vibrant, diverse community.

We recently read the brilliant Design in Government blog post “Easy read is hard to get right”, and we honestly couldn’t agree more.

When people think of Easy Read documents, they often assume they should be childlike, as if simplifying language automatically means simplifying the reader. But here’s the reality: Easy Read is for adults; the topics covered in Easy Read are for adults; people reading Easy Read deserve to be treated as adults.

Most of us don’t think twice about reading. We skim news articles, check emails, and follow instructions without struggling.

But for millions of people, reading is exhausting, frustrating, or downright impossible.

When it comes to Easy Read materials, what kind of images make the biggest difference?

According to Shaun Webster MBE, a member of our Experts by Experience panel at IC Works, the answer is clear:

“I really like photos best because they show real things and real people. They are much easier for people with a learning disability like me to understand than a drawing.”

At IC Works, we know that Easy Read documents should be clear, accessible, and respectful. But too often, Easy Read materials rely on cartoonish imagery and child-like design choices—a style that many assume is necessary but can actually feel patronising to the adults who rely on these documents.

If AI ever woke up in a cold sweat from a bad dream, it’d be over Easy Read pictures. Seriously, if you think AI-generated transcription has its limitations, wait until you try to get it to handle imagery. What looks like a promising tool at first glance quickly becomes a maddening exercise in frustration—and sometimes outright hilarity.

Let’s talk about the big, awkward question: Can AI turn formal documents into Easy Read? The answer is tricky. It’s not a simple yes or no—it’s more like no, but also yes, sort of. AI isn’t about to take over the entire Easy Read process, but it does have a role to play, especially at the preliminary transcription stage. Let me explain.